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Terms and Conditions – SMS/Text Messaging

Effective Date: August 7, 2025

These Terms and Conditions ("Terms") govern your use of SMS/text messaging services provided by On It Plumbing LLC (“On It Plumbing,” “we,” “our,” or “us”) through our GoTo VoIP system. By opting in to receive text messages from us, you agree to the following:

1. Consent to Receive Messages

By providing your mobile number through our website, online forms, or by contacting us directly, you consent to receive SMS/text messages related to:

  • Appointment scheduling and confirmations

  • Service updates and technician arrival notices

  • Job follow-ups, quotes, and invoices

  • Emergency service communications

  • Limited-time service promotions (with your consent)

You may receive messages via automated or manual systems. Message frequency varies depending on your interaction with our services.

2. Opt-Out and Help

You can opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you re-enroll.

For assistance, reply HELP or contact us directly at 541-787-1999 or email us at onitplumbingmorgan@gmail.com.

3. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. On It Plumbing is not responsible for any charges billed by your carrier for SMS/text usage.

4. Service Availability

SMS/text messaging services are offered on an "as-is" and "as-available" basis. While we strive to maintain reliable communication, delivery of messages is not guaranteed and may be subject to delays or interruptions beyond our control.

5. User Responsibilities

You agree to:

  • Provide accurate and up-to-date contact information

  • Not use false or unauthorized mobile numbers

  • Notify us promptly if your phone number changes

You are solely responsible for safeguarding access to your mobile device and for any messages received.

6. Limitation of Liability

On It Plumbing is not liable for:

  • Delayed, undelivered, or misrouted messages

  • Any direct or indirect damages arising from message delivery failures

  • Losses resulting from unauthorized use of your mobile number

Use of our SMS system does not constitute a binding service agreement. All service work is confirmed through direct scheduling and estimates.

7. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of SMS services after changes are posted constitutes acceptance of those changes.

8. Contact Us

For questions about these Terms or our SMS services, contact:

On It Plumbing
Email: onitplumbingmorgan@gmail.com
Phone: 541-787-1999