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Privacy Policy – SMS/Text Messaging

Effective Date: August 7, 2025

At On It Plumbing, we are committed to protecting your privacy. As part of our communication with customers, we use SMS/text messaging through our GoTo VoIP system to deliver timely service updates, appointment reminders, and other service-related messages.

Why We Use Text Messaging

We use SMS/text messaging to:

  • Confirm scheduled appointments

  • Provide real-time updates (e.g., technician en route)

  • Send reminders and follow-ups

  • Share quotes, invoices, or inspection reports

  • Respond to service-related inquiries

  • Occasionally send promotional offers (only with your consent)

Text messaging allows us to keep you informed and ensure prompt, reliable communication for your plumbing needs.

Privacy and Data Protection

We are committed to protecting your privacy. Your personal and mobile information will not be shared with third parties for marketing purposes under any circumstances, including with your consent.

Your data will not be transferred to external organizations.

We have implemented the following technical and organizational measures to prevent unauthorized data sharing:

  • Access to personal data is strictly limited to authorized personnel only

  • All data is stored securely using industry-standard encryption and security protocols

  • Regular audits and monitoring are conducted to ensure compliance with our privacy standards

  • Comprehensive staff training is provided to ensure awareness and adherence to data protection policies

Consent and Opt-Out

By contacting us, submitting a request on our website, or booking a service, you consent to receive relevant SMS/text messages from On It Plumbing.

You may opt out of text communications at any time by replying STOP to any message or by contacting us directly.

Contact Information

If you have any questions or concerns regarding your information or SMS communications, please reach out to us:

On It Plumbing
Email: onitplumbingmorgan@gmail.com
Phone: 541-787-1999